Privacy Policy
Privacy Policy
Ecomplify B.V. (“Ecomplify”, “we”, “our”, or “us”) operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”).
Ecomplify is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
“Personal information” refers to data that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. Personal information does not include data that has been anonymized or de-identified so that it cannot reasonably be used to identify you.
We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services and as permitted by applicable law:
Contact details: Name, billing address, shipping address, phone number, and email address.
Financial information: Payment card details, transaction history, and other payment-related information.
Account information: Username, password, preferences, and account settings.
Transaction information: Details of items viewed, added to your cart or wish list, purchased, returned, exchanged, or cancelled.
Communications: Information you provide when contacting our customer support or other channels.
Device information: Browser type, device identifiers, IP address, and network data.
Usage information: Your activity and interactions with the Services, including browsing behavior.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, such as when you create an account, make a purchase, or contact us.
Automatically through your device when using our website or through cookies and similar technologies.
From service providers, such as payment processors, IT support, and shipping partners acting on our behalf.
From third parties or business partners, as permitted by law.
How We Use Your Personal Information
We use your personal information for the following purposes:
To provide, tailor, and improve the Services: Including processing orders and payments, fulfilling shipments, handling returns and exchanges, maintaining your account, and offering a personalized shopping experience.
For marketing and advertising: To send promotional emails or display targeted advertisements based on your activity and preferences.
For security and fraud prevention: To authenticate your account, secure transactions, and prevent unauthorized activity.
To communicate with you: For customer support and to keep you informed about your account or orders.
For legal compliance: To fulfill legal obligations, respond to lawful requests, and enforce our Terms of Service.
How We Disclose Personal Information
We may share personal information in the following situations:
With Shopify, which hosts and powers our store.
With service providers, such as payment processors, shipping companies, data analytics providers, and IT vendors.
With business and marketing partners, to deliver personalized ads or promotions, subject to your choices.
With your consent, such as when integrating with social media or third-party platforms.
Within our corporate group, to provide operational support.
In connection with business transactions, such as mergers or reorganizations.
For legal reasons, to comply with applicable laws, respond to legal requests, or protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which also collects and processes personal information as needed to operate and improve its platform. Shopify may process your data in other jurisdictions, including outside your country of residence.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the content, privacy, or security practices of these external sites. We encourage you to review their respective privacy policies before sharing any information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with personal data, please contact us to request deletion.
Security and Retention
While we employ reasonable administrative, technical, and physical safeguards to protect your data, no system is entirely secure. Please avoid sending sensitive information through unencrypted channels.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you reside, you may have the following rights regarding your personal information:
Right to access / know the information we hold about you.
Right to delete personal data we maintain about you.
Right to correct inaccurate information.
Right to data portability.
Right to manage communication preferences (unsubscribe from marketing communications at any time).
If you live in the UK or EEA, you may also have:
Right to object or restrict processing of your data.
Right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us at the details below. We may verify your identity before processing any request.
Complaints
If you have concerns about how we process your personal information, please contact us first. You may also lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available here.
International Transfers
Your information may be transferred, stored, and processed outside your country of residence. Where required, we rely on lawful mechanisms such as the European Commission’s Standard Contractual Clauses to ensure adequate protection of your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this website with an updated “Last updated” date.
Contact Us
If you have any questions, or wish to exercise your privacy rights, please contact us at:
Ecomplify B.V.
Havenstraat 39, 7005 AG Doetinchem
The Netherlands
info@e-complify.com
For the purpose of applicable data protection law Ecomplify B.V.s the data controller of your personal information.